Contact Us
Choose the channel that suits you. Our team responds in EN, AR, FR, and TR.
Send us a message
Other ways to reach us
24/7 phone
+20 2 1234 5678
Free from EG; standard international rates apply.
WhatsApp
+20 100 123 4567
Faster than email for active trips.
Email
support@urufly.com
We reply within 24 hours.
Live chat
Open in app
07:00–23:00 GMT, EN/AR/FR/TR.
Stranded or in distress?
Call our 24/7 crisis line at +20 2 1234 5678 — these calls jump the queue.
Before you write — try these
Most quick fixes are self-service and faster than waiting for a reply.
Cancel a booking
Go to My Trips › open the booking › Cancel.
Resend confirmation
My Trips › Email confirmation.
Change traveler details
My Trips › Edit passenger info.